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About your personal information

FRAIS FARMS is the website owner displayed at the domain and the FRAIS FARMS App. FRAIS FARMS respects your privacy and, through this detailed Privacy Policy, intends to convey how your data is collected, stored and used by FRAIS FARMS. You must read the Privacy Policy carefully as a general visitor or a regular customer. By accessing the services provided within this website,, you implicitly agree to the collection and use of your data by FRAIS FARMS in the manner provided in this Privacy Policy.

What information is, or maybe, collected from you?
As part of the registration process on the FRAIS FARMS website, we may collect the following personally identifiable information about you: Your name, including your first and last name, your email or alternate email address, your mobile phone number and contact details, your demographic profile details like your age, gender, occupation, education, address etc. Also, information about the pages on the site you visit/access, the links you click on, the number of times you access the page, and any other browsing information.

How do we collect the Information?
FRAIS FARMS will collect personally identifiable information about you only as part of an entirely voluntary registration process, an online survey or a combination of both. The website may contain links to other websites or pages, and FRAIS FARMS would like to make it explicitly clear that it is, in a way, responsible for the privacy practices of such links and websites that it does not own, manage or control. The website and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) to inform, optimize, and serve ads based on someone’s past visits to the Site.

How is the information collected used?
FRAIS FARMS will use the personal information it has collected with your prior and willing consent to provide a personalized browsing experience to you on the website based on your past browsing history. FRAIS FARMS will use this information to preserve transaction history details governed by any existing law or policy. FRAIS FARMS may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest, and to send you promotional materials from its contest sponsors or advertisers. FRAIS FARMS will also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you. FRAIS FARMS will also use this information to serve you various promotional and advertising materials via display advertisements through the Google Ad network on third-party websites. You can opt out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager. Information about Customers on an aggregate (excluding any information that may identify you specifically) covering Customer transaction data and Customer demographic and location data may be provided to partners of FRAIS FARMS to create additional features on the website, create appropriate merchandising or create new products and services and conducting marketing research and statistical analysis of customer behaviour and transactions.


With whom and when will your information be shared?
FRAIS FARMS will not use your financial information for any other purpose except successfully completing a financial transaction with you. As a policy, we do not sell, rent or share your personal and financial information and will not disclose any of your personally identifiable information to any third parties. In cases where we have your voluntary permission and request to provide particular products or services, which makes it necessary to share such information to provide these products or services, the information may be shared with FRAIS FARMS business associates and partners. In addition, FRAIS FARMS may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the Site’s terms of use or to defend against legal claims; exceptional circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

Information and data security
FRAIS FARMS has put in place all the appropriate physical, electronic and managerial procedures to ensure safety and protect against the possible loss, misuse and alteration of the information under its control. All FRAIS FARMS servers are made accessible only to specifically authorized personnel. All sensitive and personal information is shared with select employees and authorized personnel on a complete need-to-know basis only up to the completion of the financial transaction and to provide the set of services or products requested by you. FRAIS FARMS will make every possible endeavour to safeguard the confidentiality of your personally identifiable information. However, transmissions made using the Internet cannot be made absolutely secure. By using this site, you agree that FRAIS FARMS will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties. All data is used to undertsand buying behaviour involved in buying fresh vegetables.

Policy updates
FRAIS FARMS reserves the right to change or update this policy at anytime. Such changes shall be effective immediately upon posting to the website

Returns and Exchange Policy

Our Return and Refund Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Return and Refund Policy at any time.​

Suppose the customer is unsatisfied with the purchase and wants to return it within 24 hours after delivery. In that case, we will ask the customer to send the product back to our store (full address will be provided to the customer via email). After 24 hours of product delivery, we shall not be liable to accept a return from the Customer. We will arrange reverse pickup; if the reverse pickup facility is not available, the customer will need to send the product back to our store (a complete address will be provided to the customer via email). The customer will bear return charges.

When the product is incorrect from the one the customer ordered or when the item is damaged, the customer must send photos or a video within 24 hours after delivery showing the item is incorrect or damaged. In this case, we will reship a new item or issue a refund after inspecting the photo. And the customer shall be liable to return the product as per our return policy (mentioned above). The Replacement will be made at our sole discretion. In case of a damaged product, the shipping cost shall be paid by the Company.


Eligibility for Exchange/Refund of the Damaged/Return:

The product must be returned within 24 hours of delivery. After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 48 hours from the receipt of your item to process your return or exchange. We will notify you when your return has been processed. All customers must contact by email or WhatsApp for approval before sending or returning any item to us. Frais Farms will not be responsible for the returned item without prior notice via email or WhatsApp.

We will refund your amount to the original payment method once it has been processed.

The complete refund process usually takes about 7-10 working days from the date of confirmation of
the refund.

Please note:

Any sale or promotional items that are sold are non-refundable and non-exchangeable. All refunds will be issued as per our refund policy. Please get in touch with us via email. We will respond within 3 (Three) business
days. For any concern not stated above, contact us through our email at

Terms & Conditions

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